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Winbatch performance issue Severity-1

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Vasan:
We're using licenced version of WinBatch product since last 2 months.

Presently we have a major performance issue, would like to know how to fix this issue. Please see the details given below
WinBatch Version: 2018B
Winbatch DLL version: 6.18 BRB
Issue Description: Sending files to OpenText via WinBatch is running late by 4 hours which is a major performance issue (normally it takes 19 minutes)

Please Help  us to fix the issue ASAP, this is affecting our production work

ChuckC:
Uh... Let me make sure my understanding of the vaguely described "performance issue" is correct:

1)  You have a license for WinBatch.

2)  You are using a WinBatch script [compiled to a .EXE file?  running just as a .WBT file?] to upload some files [by what method/protocol?].

3)  After 2 months of working properly, now, without any changes to the installed version of WinBatch [please confirm this], and with no changes having been made to your script [please confirm this], the file upload/transfer process is suddenly taking significantly longer than usual.


If that description is accurate, I'm failing to see how what you have described qualifies as a WinBatch problem.  It is highly likely that there is another element in the overall computer & network environment [including network & system resources out on the 'Net] that has been changed/modified in some way, or is otherwise experiencing a temporary problem of some sort.

Please fill in the blanks in terms of answering the above listed questions as well as explaining in more detail how you are making use of WinBatch and what the troubleshooting methodology is that you are using that makes you think this is somehow a WinBatch problem.

Vasan:
Hi Chuck

Thanks for the reply. Please see my inline reply given below.

1)  You have a license for WinBatch.
RRD] Yes

2)  You are using a WinBatch script [compiled to a .EXE file?  running just as a .WBT file?] to upload some files [by what method/protocol?].
RRD] Complied to an .EXE file upload files by - run/hide/wait method

3)  After 2 months of working properly, now, without any changes to the installed version of WinBatch [please confirm this], and with no changes having been made to your script [please confirm this], the file upload/transfer process is suddenly taking significantly longer than usual.

RRD] There is a miscommunication here. We're first time using this in production without any changes to the installed version of WinBatch and no changes made to the script

Actually the process is, we are invoking OpenText Exstream engine from winbatch to run a process. This is taking more time.

Please assist us

td:
As Chuck pointed out, there is absolutely no indication that this is a WinBatch issue.  Your problem lies elsewhere.  You will need to examine your execution environment and any changes that have occurred in it.  Since you may be dealing with network communication of some kind,  the problem could easily reside with the remote target or targets of your communication.   You might consider contacting the providers of your "OpenText Exstream" software for help.   

ChuckC:

--- Quote from: Vasan on February 05, 2019, 05:28:05 am ---
3)  After 2 months of working properly, now, without any changes to the installed version of WinBatch [please confirm this], and with no changes having been made to your script [please confirm this], the file upload/transfer process is suddenly taking significantly longer than usual.

RRD] There is a miscommunication here. We're first time using this in production without any changes to the installed version of WinBatch and no changes made to the script

Actually the process is, we are invoking OpenText Exstream engine from winbatch to run a process. This is taking more time.

--- End quote ---


The next step you need to take in troubleshooting your environment is to decouple WinBatch from the "OpenText Exstream engine" and run that 2nd part manually and observe how it performs.  Is it what is taking an excessively long period of time to complete the upload/transfer?  Additionally, have your WinBatch script launch something like notepad.exe and see how quickly Notepad appears on the desktop [assuming your script isn't being run in the native NT service environment w/o access to the interactive desktop].

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